Willow
Woodland Products
Terms
and Conditions
The following Terms & Conditions of sale apply to all purchases made through the Willow Woodland Products website.
Pricing
Willow Woodland Products reserve the right to change prices at any time. All prices are displayed in UK Pounds Sterling (£). This is the only currency we accept through our website.
Delivery
Delivery to UK addresses is included within the price shown. Delivery can be arranged to other areas, but this must be arranged offline. Please contact us for more details.
We will contact you with a delivery estimate once we receive your order. Many items are made to order so please allow 30 days for delivery. In many cases you will receive your order within 7 days. If you are ordering items as a gift and need items for a certain date please contact us before you place your order.
All deliveries must be signed for.
Cancellation
Please note orders may be cancelled within 7 days of the order date. If we have already dispatched your items or you have already received your items then you must return them to us. We cannot process your refund until your items have been received back with us. Please make sure that you use recorded delivery or a similar 'sign for' service. You are responsible for the cost of the return delivery if you cancel your order.
Returns
Returns of faulty items must be made within 7 days of receipt of the items. Please contact us before you return an item to discuss the process. Where an item is faulty we will arrange for return delivery and offer you either a refund or a replacement item depending on the item in question.
If you are returning items because you cancelled your order then please see above.